The extended service program demonstrates Shelly Group's dedication to offering high-quality assistance to its customers. The initiative will further strengthen the company's reputation for its renowned product reliability record.

Confident in the quality control and assurance of its products, Shelly Group offers the best levels of service to all its customers no matter how they have purchased the products – online or via the distribution network.

The extended service program applies to the Shelly 1, Shelly 1 PM, Shelly 2.5 devices. If your Shelly 1, Shelly 1 PM, Shelly 2.5 has exhibited an issue, please:

·        Raise a ticket through our customer support here: orders@shelly.cloud

·        Shelly’s customer support will contact you and lead you through the next steps of the process.

For more information, please refer to the full warranty conditions here: Exchange Program conditions

The active extended service program applies to Shelly 1, Shelly 1 PM, and Shelly 2.5 devices that have exhibited an issue within three years of purchase.

Shelly may restrict or limit repair to the original country or region of purchase.